Customer Services Executive Internship
·Complete Support and Execution of the Order Management Processes – Sales Force/E.CIP – SAP (OTC Processes)
·Provide Administrative support to Commercial teams - Order analysis/status.
·Support Marketing programs.
1.Receiving and Processing Orders in SAP
·Complete OTC Processes.
·Consignment Order management.
·Exports SAP Order Management.
·Manage Order mail box.
·Manage the Order bank for completeness. (Open Orders)
·Provide daily reports to Commercial on Order status.
·Close gaps on Orders and versus Product availability.
·Liaise with Credit team and Commercial to close Gaps on Credit Block Orders including pending initial Credit block.
2.Execution of the Inventory Management & Control Process (Consignment points)
·Product Allocations and planning.
·Inventory Transfers Order Processing to Consignment points.
·Inventory Reconciliation at Consignment points.
·To be involved on overall Inventory Counts at warehouses.(On request, independent view)
3.Production positioning – working close with Inbound / Outbound Logistics on moving inventory to distribution plants based on demand.
4.Budget Process (Salesforce.com)
·Execution of Commercial Budget numbers.(SF)
·Sales force product allocations.
·Support and Execute Marketing programs.
7.Revenue Recognition & SOX
·Ensure Revenue Recognition within Monsanto Policies.
i.Credit Control, Finance
ii.Commercial ,Supply Chain teams.
iii.Any other when needs arises.
Key Result Areas:
Knowledge and Skills: