Monsanto's IT Enterprise Systems Organization is seeking a highly motivated individual to become part of a team that provides processes and services ensuring the integrity of the SAP landscape and the effective delivery of new ERP solutions. The role will be a part of the Global ERP Quality Services Team and will interact with IT management and technical teams across all regions.
The Solution Manager Business Analyst role will report into Enterprise System's Global ERP Quality Services Team. Primary responsibilities include implementation and support of Solution Manager tool sets. This includes production support of ChaRM, OTO, Service Desk, Job Scheduling, and implementation of tools such as BPMon, BPCA, and CDMC.
The position will work closely with multiple cross functional / global teams to support the design, development and implementation of the Solution Manager platform. Additional responsibilities include maintaining Solution Manager's standards, procedures and documentation; providing support to the business and technical community; maintenance and administration of the Solution Manager training program; performing routine Solution Manager administrative tasks; and executing issue resolution processes as necessary.
The successful candidate should possess a strong desire to implement and enforce best practices and standards across a global, cross functional organization.
Required skills/experience:
- BS in Information Technology, Computer Science, or related field
- 2 years of applicable experience
- Experience with SAP configuration and preparing functional specifications for ABAP developers
Desired skills/experience:
- Experience with SAP's Solution Manager / ChaRM, and / or SAP's CRM applications
- 5+ years of applicable experience
The ideal candidate for this position will possess:
- Strong analytical skills, the ability to learn quickly and the ability to manage multiple assignments
- Strong technical skills and the ability to work effectively in a complex technical architecture / landscape
- Strong interpersonal skills to successfully work with both internal business and IT colleagues
- Must be able to perform as an effective member in a team-oriented environment, maintain a positive attitude, and achieve desired results while working with minimal supervision
- Excellent communication skills
- Ability to create an environment that fosters candid communication. Clearly expresses oneself orally and in writing. Listens carefully, solicits other's opinions.
- Self directed and demonstrates agility to respond quickly in a rapidly changing business environment. Fosters a sense of urgency, identifies and overcomes obstacles
- Ability to visualize, define and specify custom applications with the assistance of a programmer
- Ability to drive issue resolution, develop business knowledge and apply technical alternatives